CONTENTS
Sustainability management
Establishing key challenges and indicators through engagement with stakeholders
Reviewing Sustainability Challenges
To address changing social conditions, such as the SDGs and carbon neutrality, Misawa Homes has reviewed its commitment to sustainability. As a result, it has selected 24 new sustainability challenges to take on.
We surveyed the expectations and assessments of 2,306 stakeholders, including homeowners, business partners, and employees.
Review of Key Sustainability Challenges
Select sustainability challenges
To identify the most vital sustainability challenges for Misawa Homes, we looked at our sustainability actions and selected 24 challenges in eight categories, based on the SDGs, various questionnaire surveys, and issues that other companies in the industry are dealing with.
Setting Key Sustainability Challenges
We sent questionnaires to 2,306 stakeholders to gauge their expectations and assessments of the 24 selected challenges.
To set our Key Sustainability Challenges, we identified the 24 challenges that stakeholders had the highest expectations of and considered most important.
Defining Key Sustainability
Indicators for the Key Sustainability Challenges
By positioning the critical sustainability issues as vital challenges for the company, defining key indicators for individual cases, and calculating our performance every year, we can monitor our progress over time and “visualize” our sustainability actions.
We learned that worsening global warming -- increasing incidence of typhoons, intense torrential rains, and other devastating natural disasters -- and a growing interest in the problem of plastic waste, have led to high expectations for ZEH, waste reduction, and disaster-resistant, highly durable housing that people can live in for a long time.
Misawa Homes Sustainability Challenges
| Creating carbon-neutral, recycling-oriented homes and communities | ① | Working toward carbon neutrality through ZEH homes | |
|---|---|---|---|
| ② | Using low-environmental impact materials and reducing waste | ||
| ③ | Building a society with an excellent housing stock by strengthening our renovation and existing home distribution business | ||
| Building safe and secure homes and communities | ④ | Building disaster-resistant homes and communities | |
| ⑤ | Improving indoor air quality and building homes with infection control features | ||
| ⑥ | Developing high-quality, durable homes that can be lived in for a long time | ||
| Supporting an aging society with fewer children | ⑦ | Developing housing for the elderly and offering nursing care and welfare services | |
| ⑧ | Developing housing and facilities suited to raising children | ||
| ⑨ | Developing communities with integrated medical, nursing care, and childcare | ||
| Taking action on biodiversity conservation | ⑩ | Utilizing sustainable forest resources and contributing to environmental conservation | |
| ⑪ | Promoting environmentally harmonious homes and communities | ||
| ⑫ | Expanding “Misawa Forest Matsumoto” and other environmental conservation initiatives | ||
| Working to increase customer satisfaction | ⑬ | Making use of AI and IoT, or Internet of Things, to propose new ways of living and offer new services | |
|---|---|---|---|
| ⑭ | Proposing excellent designs, as evidenced by the "G Mark" and "Kids Design Awards" we have received, with the quality assurance we have long established | ||
| ⑮ | Further improving our system of long warranties with total support, including rebuilding, relocation, and asset utilization | ||
| Providing an excellent working environment and promoting work style reforms | ⑯ | Promoting health management for employees | |
| ⑰ | Promoting diversity and inclusion | ||
| ⑱ | Improving workplace environments and eliminating workplace accidents | ||
| Communicating with local communities | ⑲ | Resolving social issues in collaboration with business partners and government agencies | |
| ⑳ | Engaging in social contribution activities in art, culture, education and welfare | ||
| ㉑ | Supporting recovery and reconstruction after a major disaster | ||
| Other challenges | ㉒ | Promoting appropriate information disclosure and compliance | |
| ㉓ | Helping to alleviate poverty and food shortages, and supporting other global causes based on the SDGs | ||
| ㉔ | Expanding our housing business overseas using technologies and know-how cultivated in Japan | ||
SUSTAINABILITY REPORT 2022
Key Sustainability Challenges
| Key Sustainability Challenges | Key sustainability indicators | Actual figures (FY2020) |
Actual figures (FY2021) |
Actual figures (FY2022) |
Relation to SDGs | |
| Building decarbonized, environmentally conscious homes | ① | ZEH supply rate※1 | 42% | 61% | 77% |
|
| Durable high-quality housing certification rate | 54.5% | 58.6% | 57.4% | |||
| ② | Reduction of waste generated at new build sites | 23.5Kg/㎡ | 24.9Kg/㎡ | 20.5Kg/㎡ | ||
| Building safe, secure homes | ③ | Reduction of VOC diffusion in indoor air | 95.0% | 95.0% | 95.0% |    |
| ④ | MGEO adoption rate | 61.7% | 56.4% | 48.8% | ||
| Improving customer satisfaction | ⑬⑭⑮ | Customer satisfaction (overall) ※2 | 93.5% | 95.0% | 92.9% |
|
| Customer satisfaction (buildings) ※2 | 95.3% | 92.5% | 95.4% | |||
| Improving working environments, and work style reform | ⑯⑰⑱ | Percentage of female employees※3 | 19.8% | 20.0% | 21.3% |    |
| Number of overtime working hours per person※3 | 16.2hours/month | 25.6hours/month | 21.2hours/month | |||
| Percentage of employees taking childcare leave※3 | 80.2% | 75.2% | 82.0% | |||
*1 The percentage of ZEH (including Nearly ZEH) out of the group’s newly constructed detached housing (custom and ready-built housing outside Hokkaido).
*2 The percentage of customer satisfaction survey respondents who answered “Satisfied” or “Somewhat satisfied” out of the five available options.
*3 Actual figures from Misawa Homes.
Sustainability Metrics (FY2020-2022)
| ISO26000core subjects | Sustainability indicator | FY2020 | FY2021 | FY2022 |
|---|---|---|---|---|
| human rights | Number of help line reports (employees) |
33cases※1 | 41cases※1 | 18cases※1 |
| Labor practices | New graduates employed | 71（185※1） | 43（94※1） | 38（122※1） |
| Number of mid-career people employed (direct dealers for the Misawa Homes Group) |
1（100※1） | 5（137※1） | 7（235※1） | |
| Number of retirement-age employees rehired | 40 | 42 | 39 | |
| Average time with the company (men) | 19.9years | 20.1years | 20.7years | |
| Average time with the company (women) | 13.9years | 14.6years | 15.2years | |
| Annual turnover | 3.1% | 3.1% | 3.3% | |
| Percentage of paid leave taken | 35.6% | 40.6% | 38.2% | |
| ★Percentage of employees taking childcare leave(all) | 80.2% | 75.2% | 82.0% | |
| Percentage of employees taking childcare leave(men) | 64.4% | 66.6% | 71.4% | |
| Number of employees taking elderly care leave | 1 | 1 | 0 | |
| Number of employees working reduced hours | 109 | 121 | 137 | |
| ★Number of overtime hours per employee | 16.2h/month | 25.6h/month | 21.2h/month | |
| Hiring rate of people with disabilities | 2.25% | 2.40% | 2.36% | |
| Number of foreign employees hired | 5 | 3 | 3 | |
| Percentage of women in management positions | 1.2％（4.1％※1） | 1.9％（4.5％※1） | 2.4％（4.6％※1） | |
| ★Percentage of female employees | 19.8%（23.3％※1） | 20.0%（23.7％※1） | 21.3%（25.2％※1） | |
| Number of work-related accidents (requiring 4 or more days off work) |
42cases | 29cases | 31cases | |
| Number of first-class architects | 333（637※1） | 322（622※1） | 315（608※1） | |
| Number of real estate transaction specialists | 879（2064※1） | 873（2047※1） | 868（1979※1） | |
| Number of first-class building operation and management engineers |
186（543※1) | 186（586※1) | 180（568※1) | |
| Education and training expenses per employee | 16,404yen | 18,830yen | 27,866yen | |
| environment | CO2 emissions per building in the residence phase | 4.49ｔ-CO2/building per year | 4.51ｔ-CO2/building per year | 1.70ｔ-CO2/building per year |
| CO2 emission reductions due to energy-saving renovations in existing housing |
2,942ｔ-CO2/year | 3,224ｔ-CO2/year | 3,232ｔ-CO2/year | |
| CO2 emissions due to office activities | 795kg-CO2/person | 1020kg-CO2/person | 995kg-CO2/person | |
| CO2 emissions in the production, transportation, and construction phases. |
36.48kg-CO2/㎡ | 40.33kg-CO2/㎡ | 39.79kg-CO2/㎡ | |
| Forest-certified timber procurement ratio | 85.6% | 87.5% | 84.4% | |
| Quantity of PRTR chemical substances used in the factory production phase |
4.70ｇ/㎡ | 3.99ｇ/㎡ | 3.16ｇ/㎡ | |
| Fair operating practices | ||||
| Number of compliance trainings held | 1,349※1 | 4,390※1 | 8,084※1 | |
| Number of leaks of personal information | 9cases※1 | 8cases※1 | 10cases※1 | |
| Number of help line reports (suppliers) | 0cases※1 | 0cases※1 | 0cases※1 | |
| Cooperation with suppliers | Twice per year at procurement policy meetings ※ | |||
| Consumer issues | ||||
| ★ZEH supply rate※2 | 42%※1 | 61%※1 | 77%※1 | |
| ★MGEO adoption rate | 61.7%※1 | 56.4%※1 | 48.8%※1 | |
| Number of patent applications | 43cases | 57cases | 66cases | |
| Number of patents granted | 31cases | 28cases | 51cases | |
| Research and development expenses | 1,443million yen※1 | 1,406million yen※1 | 1,378million yen※1 | |
| Design performance evaluation percentage | 58.4%※1 | 61.4%※1 | 59.7%※1 | |
| Construction performance evaluation percentage | 51.7%※1 | 43.2%※1 | 41.0%※1 | |
| ★Durable high-quality housing certification rate | 54.5%※1 | 58.6%※1 | 57.4%※1 | |
| Cumulative G-Mark acquisition | 161cases | 165cases | 167cases | |
| Number of introductions (from Misawa Homes owners and occupants) |
3,214cases※1 | 2,893cases※1 | 2,890cases※1 | |
| Number of news releases | 31cases | 21cases | 37cases | |
| Number of website sessions (annual) | 12,628 thousand times※1 | 13,714 thousand times※1 | 13,620 thousand times※1 | |
| ★Customer satisfaction (general) (Percentage of respondents who answered "Satisfied" or "Somewhat satisfied" out of the five available options on letters of inquiry to owners) |
93.5% ※1 | 95.0% ※1 | 92.6% ※1 | |
| ★Customer satisfaction (building) (Percentage of respondents who answered "Satisfied" or "Somewhat satisfied" out of the five available options on letters of inquiry to owners) |
95.3% ※1 | 92.5% ※1 | 95.4% ※1 | |
| Community involvement and development |
||||
| Number of environmentally symbiotic houses | 102※1 | 98※1 | 107※1 | |
| Call center complaint reception rate (Percentage of complaints from neighbors of all calls fielded by call centers) |
0.46% ※1 | 0.52% ※1 | 0.58% ※1 | |
| Number of schools holding Antarctica Classes /number of students (children) |
109school・9,376students※1 | 93school・7,452students※1 | 179school・14,537students※1 | |
| Number of employees dispatched to relevant industrial groups (including seconding) |
20 | 19 | 18 | |
| Donations given/raised | 1,230,000 yen | 9,780,000 yen | 710,000 yen | |
★Key sustainability indicators
*1 Includes Misawa Homes Group figures.
*2 The percentage of ZEH (including Nearly ZEH) out of the group’s newly constructed detached housing (custom and ready-built housing outside Hokkaido).
Main external evaluations in FY 2022
Winner of the Good Design Award
- Mobile Living Space: "MISAWA Unit Mobility (temporary name)"
- Second House: "Stress-free home for family bonding amid the COVID-19 pandemic"
Main sponsor: Japan Institute of Design Promotion
Mobile Living Space: "MISAWA Unit Mobility (temporary name)"
*Jointly awarded with Watanabe Gumi
Second House: "Stress-free home for family bonding amid the COVID-19 pandemic"
Winner of the Kids Design Award
- Category of designs to support childbirth and raising kids
- CENTURY Kura no Aru Ie FREE LIVING
-
- Category of designs to develop children's creativity and shape their future, Creative
- Skip Honmachi Nursery School
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Main sponsor: Kids Design Association
Environment
- "CENTURY Kura no Aru Ie ZEH ADVANCE" received the Chairman Prize of ECCJ of the Energy Conservation Grand Prize 2022
- "Green Infrastructure Model” received the Excellence Award at the 3rd Green Infrastructure Awards
CENTURY Kura no Aru Ie ZEH ADVANCE
Green Infrastructure Model
Community
- Received the Minister of Education, Culture, Sports, Science and Technology Prize at the 74th National Calendar Exhibition
- Educational support program "South Pole Class" received an award of excellence in the large company category of the 12th Career Education Award by the Ministry of Economy, Trade and Industry
Misawa Homes 2023 Calendar of The Lives and Handwriting of Historical Figures
South pole class
Products/Technology
- Disaster prevention and mitigation design "MISAWA-LCP" received the Best Award of the 8th "Japan Resilience Awards"
- Refining of Meijo University Kasugai Campus won the 54th Chubu Architecture Award
![MISAWA-LCP 備える 守る 支える[防災・減災デザイン]](img/01/2023/logo-lcp.png){kind=logo}
Meijo University Kasugai Campus (after Refining)
Working environment improvement
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Recognized as a “White 500 Health and Productivity” organization
Received for the fifth straight year since our Health Management Declaration
